Return-Path: Delivered-To: craig@doubleaproperty.com Received: from gator4254.hostgator.com by gator4254.hostgator.com with LMTP id oO+1KBZRyGOfpg0AcizydQ (envelope-from ) for ; Wed, 18 Jan 2023 14:05:42 -0600 Return-path: Envelope-to: craig@doubleaproperty.com Delivery-date: Wed, 18 Jan 2023 14:05:42 -0600 Received: from mail3.helpscout.net ([52.20.146.34]:49763) by gator4254.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.95) (envelope-from ) id 1pIEgo-003q56-6C for craig@doubleaproperty.com; Wed, 18 Jan 2023 14:05:42 -0600 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=strong1; d=apartments.com; h=From:To:Subject:In-Reply-To:References:Message-Id:Date:Content-Type: MIME-Version:from:to:subject:reply-to:cc; i=rentpayments@apartments.com; bh=9VxmAOpUIQIBZohn+5MnRIG5O3/yYb9y5kzdTEUsXAU=; b=krg4NwCrzrPkQTw4TvZPbI4EnGet8kEgWmGzDzpPA0KV4Sp8S+m3iYbc+YNv1Mw8Zd0DoeZ9RKBQ 2ThuPIquQgNWN7P7Qpauc06BhVoXnIrdIpQOykxxN5lt81s0CPnxXb59uIQfwoljwl+vJqPA6dkU u69CQuHYQOaxhnRrvYs= Received: by mail3.helpscout.net id hp18hc2obmgb for ; Wed, 18 Jan 2023 20:05:31 +0000 (envelope-from ) From: Rent Payments To: Craig Andrews Subject: Re: Response required to receive your payment X-Hs-Format: 2 X-Msg-Context: HS-1-236322-2123468180-6339809918 X-Hs-Cid: 44477 X-Hs-Uid: EKl0nW8P2Vg7vPdLwMZ7 X-Report-Abuse: Please forward a copy of this message, including all headers, to abuse@helpscout.net X-Hs-State: 3 In-Reply-To: References: Message-Id: X-Msg-Timestamp: 2023-01-18T20:05:31+00:00 Date: Wed, 18 Jan 2023 20:05:31 +0000 Content-Type: multipart/alternative; boundary="=_b04576640c7c6bceed565f89a72dab5c" MIME-Version: 1.0 X-Spam-Status: No, score=-1.3 X-Spam-Score: -12 X-Spam-Bar: - X-Spam-Flag: NO --=_b04576640c7c6bceed565f89a72dab5c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable -- Please reply above this line --=0A=0A=0A Hi Craig, =0A=0AT= he funds are on their way back to the tenant's bank. Kindly let them=0Ak= now to expect the funds within 5 business days.=0A=0AFeel free to reach= out if you have questions or comments.=0A=0AAll the best,=0A=0AOba=0A--= =0A=0AApartments.com Customer Support=0AHelp Center- https://www.apartme= nts.com/about/help [1]=0A=0A=0ALinks:=0A------=0A[1] https://www.apartme= nts.com/about/help=0A=0A =0A = =0A =0A =0A = =0A > On Tue, Jan 17, 2023 at 7:41 PM PST, Craig Andrews &l= t;craig@doubleaproperty.com> wrote:=0A> =0A> EXTERNAL EMAIL=0A> =0A>= Since this seems to be beyond apartments.com capabilities, please=0A> r= efund the charges back to the tenant and we will use another provider=0A= > for their payments.=0A> Thanks=0A> Craig=0A> =0A> =0A>> On Mon, Jan 16= , 2023 at 1:43 PM PST, Rent Payments <rentpayments@apartments.com>= wrote:=0A>>=0A>> Hi Craig,=0A>>=0A>> Thanks for following up!=0A>>=0A>>= In order to send the funds to x3551, it must have the same owner as=0A>= > the x1705. Right now the owners do not match so the account is=0A>> in= eligible.=0A>>=0A>> Once the ownership has been updated, reply to this m= essage and I'll=0A>> get the funds sent!=0A>>=0A>> Best,=0A>> Oba=0A>> -= -=0A>>=0A>> Apartments.com Customer Support=0A>> Help Center- https://ww= w.apartments.com/about/help [1]=0A>>=0A>>=0A>> Links:=0A>> ------=0A>> [= 1] https://www.apartments.com/about/help=0A>>=0A>>=0A>>=0A>>> On Sat, Ja= n 14, 2023 at 1:51 AM PST, Craig Andrews <craig@doubleaproperty.com&g= t; wrote:=0A>>>=0A>>> EXTERNAL EMAIL=0A>>>=0A>>> Hello=0A>>>=0A>>> We ar= e a business, we have several different bank accounts. We=0A>>> receive= rent from our other properties in this 3551 account, why can't=0A>>> th= is property also be received into this account?=0A>>>=0A>>> The bank wit= h this x1705 has been purchased by another bank so the=0A>>> x1705 accou= nt has been discontinued. We have updated the deposit=0A>>> account on y= our website for this property, please deposit to that 3551=0A>>> account= .=0A>>>=0A>>> Thank you=0A>>> Craig=0A>>>=0A>>>=0A>>>> On Fri, Jan 13, 2= 023 at 12:00 PM PST, Rent Payments <rentpayments@apartments.com> w= rote:=0A>>>>=0A>>>> Hi Craig,=0A>>>>=0A>>>> Thanks for writing in.=0A>>>= >=0A>>>> The only eligible account that the funds can be sent to is the= x1705.=0A>>>>=0A>>>> The other bank accounts have another owner / are l= inked to a different=0A>>>> bank account so is not eligible for the fund= s to be sent.=0A>>>>=0A>>>> Kindly reply to let us know how to proceed.= =0A>>>>=0A>>>> Best,=0A>>>> Oba=0A>>>> --=0A>>>>=0A>>>> Apartments.com C= ustomer Support=0A>>>> Help Center- https://www.apartments.com/about/hel= p [1]=0A>>>>=0A>>>>=0A>>>> Links:=0A>>>> ------=0A>>>> [1] https://www.a= partments.com/about/help=0A>>>>=0A>>>>=0A>>>>=0A>>>>> On Thu, Jan 12, 20= 23 at 1:18 PM PST, Craig Andrews <craig@doubleaproperty.com> wrote= :=0A>>>>>=0A>>>>> EXTERNAL EMAIL New account -3551=0A>>>>> On Jan 12,= 2023, at 7:46 AM, Apartments.com Rent Payments=0A>>>>> wrote:=0A>>>>>=0A>>>>> =EF=BB=BF=0A>>>>>=0A>>>>>= [1]=0A>>>>>=0A>>>>> RESPONSE REQUIRED TO RECEIVE YOUR PAYMENT=0A>>>>>= =0A>>>>> Hi craig,=0A>>>>>=0A>>>>> THE FOLLOWING PAYMENT FAILED TO DEPOS= IT BECAUSE OF A PROBLEM WITH=0A>>>>> YOUR BANK ACCOUNT:=0A>>>>>=0A>>>>>= * $600.00 from Mike Prior, 212 N Wellington=0A>>>>>=0A>>>>> THE PROBLEM= BANK ACCOUNT IS:=0A>>>>>=0A>>>>> * $ UMPQUA BANK checking account xxxxx= 1705=0A>>>>>=0A>>>>> Typically this happens if your bank account informa= tion was entered=0A>>>>> incorrectly, or if your account was frozen or c= losed outside of=0A>>>>> Apartments.com.=0A>>>>>=0A>>>>> YOU CAN STILL R= ECEIVE THIS PAYMENT BY DOING THE FOLLOWING:=0A>>>>>=0A>>>>> * Step 1: Ch= oose another or add a new bank account to send this=0A>>>>> payment to f= rom your Banks color:#747F7B;font-family:Helvetica, Arial,=0A>>>>> sans-= serif;font-weight:normal;line-height:1.3;margin:0;padding:6px 0;"=0A>>>>= > valign=3D"top">=0A>>>>>=0A>>>>> This email was sent by Apartments=E2= =80=8C.=E2=80=8Ccom to=0A>>>>> craig@doubleAproperty.com [2]=0A>>>>>=0A>= >>>> Questions? Visit Our Help Center [3] | Privacy Policy [4]=0A>>>>>= =0A>>>>> =C2=A9 2023 Apartments=E2=80=8C.=E2=80=8Ccom, LLC | 3438 Peacht= ree Road, NE | Suite=0A>>>>> 1500 | Atlanta, GA 30326=0A>>>>>=0A>>>>>=0A= >>>>>=0A>>>>> Links:=0A>>>>> ------=0A>>>>> [1]=0A>>>>> http://email.pay= ments-email.apartments.com/c/eJxdkEtqxDAMhk_j7DrEj9jOwou2w1zDKLYyE0jGxnE= a0tNXDS2UghDo0-J_oOPayE5aqXUT3ag6ZXUzOdEK2XIueKd0qy9aYdfLILUao-F6YKrNcCz= 4rOsLLjDNF8hQ6gkuIS3Nw8nAB91aEyGGOIxiiGiE7G2PQ4AgoAlprVD8gusKd_QRKjhm3pg= QU6TF5Kuw3CjbS8nEO5GI8_SB5fB__rqX1lpmrs3sHrXmlTATN5p93_-ZYvK21YUE47TRcT2= NM6G_4Zq2EpBg-PT5-IEBlgzT_UmYYowBQTTFhUKMCohpG2aEXFLGUo8zdnW_tZCDUEip-pF= UtoK-Jj_DM86pxC-NyHjM=0A>>>>> [2] mailto:%20craig@doubleAproperty.com=0A= >>>>> [3]=0A>>>>> http://email.payments-email.apartments.com/c/eJxd0N1qx= CAQBeCnMXddouNfLrxou-xrhIlOdgNxFWO6pE9fu7RQCjLC58UZDzmuDSiwoHUX3CyVtLpbn= OgF9JwLrqTu9UlLUgN40HIOhuuJyT7jEeletxeKuKwnzFjqE04-xe7mrBIDSCAxW0VGoEYEQ= q6sGdREou982iqWMdK24ZXGgBUdM29MiCW0weBVWG6kHQCYeG8SaF0-qBzjn3c9gLWWmXO3u= luteWvMxKWdx-Pxb6mGOKW9tvtGa2Zw2Wts-WHZI4Pz8x9M6G_c0l48NfSfYz5-0GPMuFzvj= U3A2ROKrjhfmrU-QtqnlTCXlKnU49lCdb8ttUxfWlId55ayFxprGle8hzWV8AXmE3xY=0A>>= >>> [4]=0A>>>>> http://email.payments-email.apartments.com/c/eJxdkN1qxCA= QRp_G3O1i1Ki58KI_7GuEiU62QtyImi7p03d2aaEUZNAjOmc-dL02cpBWat0Ft6hBWd1FJ7i= QvO9FPyjN9VkrHEbppVZLML2emeIZjoS3Vk-YIK5nyFDaE5z9lroPNwSu0fvZjguf5RICzL3= RSiyDMpybsfNbbVCmhLXCFacADRwzr0yIGKgw-SJsb5QdpWTijUjANX5iOaY_93qU1lpm3rv= VfbSWK2EmLrTu9_s_KYIQ6IMWK9I-xOpXiAlLpVMu8RP8cSKnho8nTF72lkgvxD0x-f4ckwn= 9gHXbi0eC_mvKxw_0kDLE642wCbB4BNEV5wsxiits-7wi5LJlMjieITX3GyIJ-EKd2rRQl73= g1LZphVtYtxK-Ad-miRM=0A>>>>>=0A>>>>>=0A>>>>>=0A>>>>>=0A>>>>=0A>>>=0A>>= =0A> =0A --=_b04576640c7c6bceed565f89a72dab5c Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0A=0A =0A=0A=0A
=0A
=0A = =0A
Hi Craig,

The funds are on= their way back to the tenant's bank. Kindly let them know to expect the= funds within 5 business days.


Feel free to reach out i= f you have questions or comments.

All the best,
=0A
Oba
--

Apartments.com Customer Support
Hel= p Center- https://www.= apartments.com/about/help
=0A
= =0A {#HS:2123468180-553148#= }=0A 3D""/
=0A
=0A=0A=0A = =
=0A=09On Tue, Jan 17, 2023 at 7:41 PM PST, Craig And= rews <craig@doubleaproperty.com> wrote:=0A
=0A
=0A
EXTERNAL EMAIL
=0A
=0ASince this see= ms to be beyond apartments.com capabilities, please refund the charges b= ack to the tenant and we will use another provider for their payments.=0AThanks
=0ACraig
=0A
=0A =
=0A= =09On Mon, Jan 16, 2023 at 1:43 PM PST, Rent Payments <rentpayments@a= partments.com> wrote:=0A
=0A
=0A =
Hi Craig,

Thanks for following up!

In or= der to send the funds to x3551, it must have the same owner as the x1705= . Right now the owners do not match so the account is ineligible.
<= br />Once the ownership has been updated, reply to this message and I'll= get the funds sent!

Best,

=0A
Oba
--<= br>
Apartments.com Customer Support
Help Center- https://www.apartments.com/about/help=0A
=0A=09On Sat, Jan 14, 2023 at 1:51 AM PST, Cra= ig Andrews <craig@doubleaproperty.com> wrote:=0A
=0A
=0A
EXTERNAL EMAIL
=0A
=0AHello<= br>=0A
=0AWe are a business, we have several different bank accounts.= We receive rent from our other properties in this 3551 account, why can= 't this property also be received into this account?
=0A
=0AThe ba= nk with this x1705 has been purchased by another bank so the x1705 accou= nt has been discontinued. We have updated the deposit account on your we= bsite for this property, please deposit to that 3551 account.
=0A
= =0AThank you
=0ACraig
=0A
=0A =
= =0A=09On Fri, Jan 13, 2023 at 12:00 PM PST, Rent Payments <rentpaymen= ts@apartments.com> wrote:=0A
=0A
=0A =
Hi Craig,

Thanks for writing in.

The= only eligible account that the funds can be sent to is the x1705.
=
The other bank accounts have another owner / are linked to a diffe= rent bank account so is not eligible for the funds to be sent.
Kindly reply to let us know how to proceed.

Best,
=0A
Oba
--

Apartments.com Customer Support
Help= Center- https://www.a= partments.com/about/help=0A
=0A=09On Thu, Jan 12= , 2023 at 1:18 PM PST, Craig Andrews <craig@doubleaproperty.com> w= rote:=0A
=0A <= div style=3D"font-family:sans-serif;">=0A
EXTERNAL E= MAIL=0A
=0A
=0A
New account -3= 551
=0A

=0A
On Jan 12, 2023, at 7:46= AM, Apartments.com Rent Payments <noreply@payments-email.apartments.= com> wrote:
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=0A=0A<= tbody>=0A=0A<= td width=3D"216" style=3D"border-collapse:collapse;color:#747F7B;font-fa= mily:Helvetica, Arial, sans-serif;font-weight:normal;line-height:1.3;mar= gin:0;padding:6px 0;" align=3D"left" valign=3D"top">3D"Apartments.com=0A=0A=0A=0A
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Response required to receive your payment

=0A

Hi craig,

=0A

The following payment fai= led to deposit because of a problem with your bank account:

= =0A

=0A
    =0A
  • $600.00 from= Mike Prior, 212 N Wellington
    • =0A
=0A

Th= e problem bank account is:

=0A

=0A
    =0A
  • $ UMPQUA BANK checking account xxxxx1705
    • = =0A
=0A

Typically this happens if your bank account= information was entered incorrectly, or if your account was frozen or c= losed outside of Apartments.com.

=0A

You can= still receive this payment by doing the following:

=0A
    =0A
  1. Step 1: Choose another or add a new bank acc= ount to send this payment to from your Banks & Cards page.
    2. =0A
  2. Step 2: Reply= to this email with the last 4 digits of your updated bank account.
    3. =0A
=0A

Thanks,
=0AThe Apartments.com Te= am

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This email was sent by Apartments=E2=80= =8C.=E2=80=8Ccom to crai= g@doubleAproperty.com

=0A

Questions? Visit Our Help Center | Privac= y Policy

=0A

=C2=A9 2023 Apartments=E2=80=8C.=E2=80=8Ccom, LLC | 3438 Peac= htree Road, NE | Suite 1500 | Atlanta, GA 30326

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